Refund policy

Immediate delivery

The readiness pack unlocks as soon as payment is confirmed. By purchasing you request immediate delivery of digital content.

How refund requests are handled

There is no automatic refund system. Every refund request is reviewed individually by a person; submitting a request does not guarantee approval.

Grounds we consider appropriate include:

• —A duplicate charge for the same assessment.
• —A paid-access or delivery failure that we cannot reasonably remedy.
• —A material product or delivery defect that we cannot reasonably remedy — for example an instrument reported as applicable on facts that cannot trigger it.
• —A refund required by law that applies to your purchase.

Change of mind

Because the pack is digital content that unlocks immediately on payment, we do not offer a voluntary refund for a change of mind once that delivery has begun. This does not affect the refund grounds above, and it does not remove any refund you are entitled to under the law of your country of residence, including for digital content, where that law applies to your purchase and cannot be excluded.

When we may decline

We may decline where a request is part of a repeated buy-and-refund pattern, or is based only on disagreement with a regulatory conclusion the documented rule set correctly produced from the facts you supplied. Declining is a judgement call and we will explain the reason in writing.

Disagreeing with a regulatory conclusion that the documented rule set produces correctly is not, on its own, a defect. Tell us anyway: it may point at a rule we should fix.

How to request

Email hello@getregroute.com with your Support Reference (shown on your plan page and in your purchase email), the email address used at checkout, and a brief description of the problem. We review each request individually and aim to respond within 3 business days.

How refunds are paid

Approved refunds are returned through Stripe to the original payment method. Your bank determines when the money appears, typically within 5–10 business days. An approved full refund may revoke access to the corresponding paid Pack.

Statutory rights

This policy is in addition to any non-excludable rights you have under the consumer law of your country of residence, including Australian Consumer Law where it applies.